I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. My Virgin Media. I do not work for VM. A repull of the cable will be at the discretion of the technician. We would like to show you a description here but the site won’t allow us. I have suffered financia. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. This. - Between 17:10-18:30 - 16x disconnects. I will be able to get this set up for you. I was told that the engineer will visit between 8AM-1PM. 29/06/07 - 15:54 #1. If everything is correct, click Confirm. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hub4 flashing green constantly (modem mode) e. Click the lower link (Share Live Graph) then click generate. I trie. Options. I understand that your concern is with regards to the installation of Virgin Media services. 22/08/10 - 16:14 #5. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. 1 ACCEPTED SOLUTION. Hi Simoncruse, Thanks for your post and welcome to the forums. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. I believe it is a deliberate strategy by VM. Phone line not working since upgrade. We would like to show you a description here but the site won’t allow us. Home Phone. A Ti-Vo was installed in one of the upstairs bedrooms. Networking and WiFi. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I ordered my home start setup kit approximately one month ago which arrived today. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. I had scheduled someone to arrive at 4 p. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. Go to solution. Hi @MurphynBrown. DTully. Go to our service status page. . Dan1983. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. If so, do it now and just let the VM install run its course. As said, you will pay nothing until VM's service is installed and operational. Kindest regards, David_BnRe: Booking engineer Phone. To order an adapter, simply click Ready to switch in the. build flat I needed Vodafone to send an engineer out. Check or update your contact details, and then click Next. Gaming Support. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. Get our superfast unlimited fibre broadband. on 15-12-2022 21:36. However this tech would cost a one off charge of. . We would like to show you a description here but the site won’t allow us. Give the broadband team a call 0330 041 2460. QuickStart, set up and connections. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. If so, follow the on-screen instructions. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. Re: Engineer appointment is too far. 2. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. They then sent me the engineer's. @A_HONEYMAN1979 wrote:. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. 15 credit to your bill. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. . @Anonymous User. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. . Prior to this an appointment was made by Nige. Hey Virgin Media. My Virgin Media broadband is to terminate tomorrow so I w. They will just waste your time. After entering the Hub settings, it turned out that the telephony was turned off. I was due to be installed today and the engineer has not turned up. @Anonymous User. There was a colonel in the Canadian Air Force who did shit like this completely undetected. - remove the ethernet. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. Thanks for your first post and welcome to our Community. I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. At a PayPoint or Post Office. I tried to text and explained I couldn't get. Networking and WiFi. Anot. Broadband Fibre broadband & phone. Next topic. Gaming Support. i have tried all the online fixes to no avail. However after getting off the phone with her. Phone. • Check the connection is tightly connected, it will make a 'click' noise. > Connect to the Virgin Media TV service now. 1 REPLY. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. Jowa21. Total Loss of Service. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). 03-12-2022 22:36 - edited 03-12-2022 22:36. He stated that someone else will come the following week. This fixed it immediately. 95 setup cost depending on the package. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on 16-10-2022 19:44. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. FYI that I do not work for NOW, just a NOW customer trying to help. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. I’ve called customer - 5221667. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. I have been having issues with Virgin Media broadband for 2 weeks now. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Calling up they say they can't tell us when they'll arrive and to make an account online. 22 but did not appear. . Booked it in for Thursday between 8am and 6pm. Repairs and servicing of Virgin Media equipment come at no extra cost. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. Tuning in. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. But if the socket is there and you have the router, it should be straight forward to set up yourself. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Broadband & phone. If you charge me £25 for a wasted visit then I'll be charging you for my time at. Broadband. Your instructions are hopeless. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. I'm a Very Insightful Person, I'm here to share. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. . deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. 2: A video input fault from the TiVo/V6. Could I please change my Engineer . When you've picked the date and time you want, click Next. You’ll need an adapter to get your fibre landline service up and running. I was sent landline adapter for the switch over date. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). £5. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. It's great having you on board with us in the Community. Moving home with Virgin Media. 3 weeks ago. Current VM broadband only customer. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. Absolute joke of a company. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Dave. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. I've not been given any update or have a clue with what happens next. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. More Information. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Options. 3. Recently ordered a quick start kit but it is not working and need an engineer. Select “Settings” and press the “OK” button again. I took the day off work especially as well. I have looked at the video on line about setting up the Hub. If there isn't, there will be two steps. . . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. You’ll then be able to use your same old phone to make. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. £26. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Thanks for posting and welcome to the community. on 10-02-2023 17:13. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Virgin Media will charge you £10. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. Hi @LadyEmma2023 👋. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Engineer not turned up. Joining in. I have booked you in for the next available appointment. She told me they had but offered no apology for their lateness. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. In response to Anonymous User's comment. Also tried reconnecting the landline back in to the. wait here and VM should sort something. 10-09-2022 17:45 - edited 10-09-2022 17:47. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. Options. Here, you can see if there are any software updates available. Engineer didn't turn up. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Options. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Downstream power should be between -6 and +10, Upstream power between 34 and 51. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. A further five days will be needed to connect your broadband. Saw a Virgin engineer - 5396795. . This happned to me today. Volt. 12. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. on 23-11-2022 10:23. • If you select Change Network Settings > From here, you can change or update your WiFi settings. I can’t book an engineer online as it says I need to have had an online check first. TV. @Anonymous User. All field engineer apprentices work towards a Level 2. The text asked me to reply CHANGE if I - 5338447. We then had a call last week saying that there were no engineer appointments available and the original date. Broadband. Click on any of the available dates and timeslots to reschedule your appointment. 25 per day. Speed. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. Changing your installation date. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. Plusnet charges £49. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Fri 17 Nov 2023 02. Absolute joke of a company. Options. All you have to do is call 151 confirm your name and address and tell them that. How do you get through to someone - 5376938. An engineer visited my home today to move router and tivo box. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. TiVo. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Options. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. They were supposed to come. QuickStart, set up and connections. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. , a Virgin engineer was scheduled (Thursday 12th Jan). We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. Have been through all the processes. Excellent news , thanks for the update and we're pleased this has now been sorted for you. I have had Virgin Media engineer round twice. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. V6. Speed. Jan 10, 2019. This was for apparently a wire that the engineer advised to buy due to them being limited on the amount of wire they can supply, over 4 years ago. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Check out the do's and don'ts, in our Community FAQs. in/myVM - where you can amend/cancel if needed. I'd like to take a look into this for you and see what is happening. Options. TV on the go. £29. Basically, a Virgin Media engineer turned up, connected all the cables, left the TV in the start up menu, told my husband to press OK at different stages. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. I'm not in the UK and had to arrange for someone to arrive at 4 p. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. Sorry to hear about your missed smart meter appointment. Virgin TV 360. lovett wrote: ». So I have no idea when I will be connected. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. But if the socket is there and you have the router, it should be straight forward to set up yourself. Restart your equipment. Options. Here are some check points to make sure your phones are in good working order. Explain what you need done - if an engineer visit is offered accept that. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. Also, my order with Plusnet is "Unlimited Fibre Extra". Hi Chez2681. I told him that I wanted to connect my PC to my Virgin router via ethernet. Re: External works delays - engineer does not show up. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. 08-02-2023 01:51 PM. also modem has reset itself a couple of times . Be aware that, given the time of year, this will not be immediately. If they give you any grief, tell them to cancel it (You. Some kind of appointments will not be able to be changed due to the type of appointment they are for. All our contact methods can be found here - Regarding the phoneline itself - is. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. I would recommend keeping the conversation to one channel so as not to confuse things. you'll get £26. tvtimes Posts: 9,276. Megan_L. #6. 4 hours ago. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. Could we please arrange an en. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. Book a Virgin Media engineer FAQs We would like to show you a description here but the site won’t allow us. 0 Kudos. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Cable installation. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. Went on to murder two women. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. Options. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. 22 along with broadband and TV. Openreach engineer has twice failed to turn up - considering cancelling my contract. Patiently looking forward to a FTTP choice in my area. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. However we can also help get this booked in for you via the forum. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. We would like to show you a description here but the site won’t allow us. Choose Settings. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. Forum Member. on 05-09-2023 19:56. I have tried to call and I cant get past contract number as I dont have one yet. Re: Engineer left me with 360 AND V6. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. You can book a technician either by phoning customer support, or waiting for staff to reply here. 24 for a no-show without 24 hours prior notice and £5. If you are connected via Ethernet cable you may not see this option. Their service has stopped working and it is not fully fixed after two full working days. I also want to cancel an engineer appointment scehduled for this Wednesday. Jowa21. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. on 05-01-2023 15:51. I received a booking for an engineer after going through the on line checking process. No show, rang now at 645pm they said they would get back to me at 7 but didnt. 2: Seeker. Automatic compensation under Ofcom rules is £9. Click the lower link (Share Live Graph) then click generate. Here’s how much we’ll credit you for the following service issues: £9. If you can check th. Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me. Next. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. Next door but one had his full installation. DTully. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. A complaint is in place, it will not be closed until compensation is settled. 2: Seeker. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. We have had this same problem on a number of occasions in the past and it has always been fixed with an engineer's visit to the box at the end of our ro.